Terms of booking
SVF Cruises strive to provide complete satisfaction for passengers in making their cruise holiday arrangements, however it is understood that SVF Cruises are acting on your behalf as agents and it is therefore necessary to stipulate the following conditions.
SVF Cruises is fully bonded by the Travel Trust and act as retail agents for ATOL holders. Please be aware that SVF Cruises are acting solely as your booking agent, and this is the basis on which all bookings are accepted.
Liability:
All bookings made by SVF Cruises are subject to the booking conditions imposed by the principals. The principals are the cruise operators and the airlines. All tickets, vouchers and coupons are issued by SVF Cruises in their capacity as Retail Agents for ATOL Holders, upon the express condition that SVF Cruises is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond the control of SVF Cruises or any of its officials, agents or representatives. The total liability of SVF Cruises shall not exceed the total payment received from the client in respect of any booking.
Payment:
Payment will be required as per the booking conditions of the Principal. Generally bookings outside 12 weeks require a deposit with the balance required 12 weeks prior to departure. If booking within 12 weeks of departure full payment will be required at the time of booking. The exact payment requirements for your chosen cruise operator will be advised at the time of booking.
If, after a deposit is taken, the balance is not paid by the designated time, SVF Cruises reserve the right, after due notice to the client, to cancel the booking and all deposits and assurances will be forfeited. Any charge imposed by the principal to cancel the booking, will be the liability of the customer.
Cancellation:
Any booking cancellation must be made to SVF Cruises in writing, by Recorded Delivery. We cannot accept cancellation by telephone. Cancellations are effective from the date we receive them. Upon receipt we will contact the relevant cruise operator to ascertain the relevant charges. You will then be liable for those charges.
Insurance:
We strongly advise you to take out a fully comprehensive insurance which will give adequate cover against Medical Expenses, Personal Accident, Cancellation, Curtailment, Luggage, Personal Effects and Money.
Visas, Vaccinations and Passports:
Passengers are personally responsible far any Visas, Vaccinations and Passports that will be required to travel.
